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Thread: LBP keeps deactivating

  1. #1
    Join Date
    Nov 2008

    LBP keeps deactivating

    Hi, I have LBP-Professional edition for use on two desktop computers, specifically my desktop and my Sony Vaio ultrabook laptop. I mainly use the desktop as it has a huge screen for easier viewing. However, sometimes I like bringing my laptop on the road with me to double check/verify logbook entries when on overnights. About once a month, I will sync entries from the mobile app into the desktop program. Then save a backup file to a USB drive. When I try to open the LBP program on my laptop, it says it's the "evalutation version" and prompts me to go through the activation process. So I do that, do what I need to do on the laptop, save and backup the logbook again. Then, next time I go to open the program on the desktop, I have to go through the entire process again of activating the program, then activating the upgraded license.

    So basically every time I swap between computers to transfer the update .BAK file into the program I have to go through two activation processes. It gets a little annoying. Has anyone run into this? What is going on? Yes, i'm logged into the same and only account on both programs. It's like it just wipes out the other license completely whenever I switch between computers. Isn't that the main purpose of upgrading to the "Pro" license??

  2. #2
    Join Date
    Nov 2001
    Richmond, VA
    Please open a support ticket and include your activation information.

  3. #3
    Join Date
    Jul 2004
    Hong Kong
    Hi Baune. Any resolution to this? Happens to me occasionally too. I use the Pro version in much the same way as you.

  4. #4
    Join Date
    Jan 2003
    Please open a support ticket and include your activation information.
    Eric Addis
    (A320, A321, B727, B737, E170, SF34)
    Senior Support Engineer
    NC Software, Inc.

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