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Message: [QUOTE="Neal Culiner, post: 20753, member: 1"] Hello Vince, I received your e-mail and see that you have posted the same info here, so I'll reply here for you. At the time you purchased the v1 app we didn't have the v2 app so you had know knowledge or choice between the two. The model of having to buy an app from Apple without getting the opportunity to try it to ensure it suits your needs does not meet my objectives of try-before-you-buy so I decided to take an alternate approach. On Dec 22, 2010 the v2 app released. You paid $29.99 for your v1 app, I gave each and every v1 app owner a complimentary universal sync subscription, a $34.99 value, lasting through 12/31/2011 to compensate for your purchase and to be generous at the same time, something that wasn't required as your v1 app remains functional to this day. iPhone development is not easy, software development is not easy. The learning, resources, infrastructure, time, the list goes on. We give you the app free, we ask for all of $19.99 for an entire year which support future development, the cloud infrastructure, our office space, salary, you name it. I find the scenario extremely generous, I would hope you would see it that way that "Neal" is actually being very generous. There's no need to go into a long discussion, we've been there a year ago. The moral of the story is, if you find the software of value to you, then you can pay the $1.67/month (paid annually as 19.99) to use it. If you don't feel that it is of value to you as a pilot, in conjunction with Logbook Pro PC edition which has had free updates for 14 years now, then I welcome you to find another product that does suit your needs and your budget. We all work hard to bring you the best customer service, yes, it's Sunday afternoon as I type this, we answer e-mails every day, as soon as possible, we make updates free to you, and try to give you the tools, resources, great web experience, to make your life easier. If this helps you, great, if not, there are many other choices on the market. You have a right to choose, that's the beauty of it. We work hard to earn your business. If you want us to continue providing you great logbook software then you have to invest in the process. If we are not going to be able to sustain operations and also grow to bring you more great software such as version 2, a web edition, new apps that go with v2, APDL for iOS and Android, the list goes on, then we are not doing you or anyone else any good. I appreciate your business, your loyalty as a customer. Do what works best for you, choose the software that works best for you, suits your budget, etc. You can continue to use v1, we allow syncing without a subscription, that too is generous, yet that product is no longer sold, supported, or developed as it has been replaced by a far better product that is in continuous development, we even worked on version 2.5 today! Happy Holidays. [/QUOTE]

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