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Message: [QUOTE="Express00, post: 11512, member: 849"] It's unfortunate that we have people like Francesco that fly off the handle and really speak out of context. My experience with Neal and Logbook Pro has been nothing but professional. If you use the means that he has set forth for software problems you will always have an answer/response back within 30 minutes and the problem fixed within the day. I think that Francesco needs to go try and purchase another logbook program that has better customer service than Logbook Pro. All i can say to that is GOOD LUCK. This is the best in the industry, and i just hope this guy isn't a professional in the industry. With the way he treats other professionals i would hate to know he is at the controls of anyone's lives, let alone would i want to sit in the same cockpit as this character. He for sure is on my black list. Good luck!! Keep up the awesome work NEAL!! Your products are great and your support is even better! [/QUOTE]