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Message: [QUOTE="Neal Culiner, post: 581, member: 1"] JDC, First make sure you are using Logbook Pro 1.7.41 and Palm 1.02. What PDA are you using? What Palm OS Version does it use? What is the version of your Palm HotSync Manager? What Operating System is your PC using? --- If you don't have the Palm Companion Registration code entered on both the PDA and the PC, the device will not synchronize. Registration is required for Synchronization. As to your need of a replacement key code, please read the policies link at [url="http://www.nc-software.com"]www.nc-software.com[/url] for required information on this matter. Neal Culiner NC Software, Inc. [email]support@nc-software.com[/email] [/QUOTE]