I submitted a support incident on this issue but maybe this forum is the best way to get my problem resolved. I have searched through the forum, but couldn't find a satisfactory answer.
Problem: I recently installed the new version (1.9.8.5) of Logbook Pro on my computer and am trying to restore a backed up data file. The program seems to have installed fine and it looks like my backup was restored fine into an .lbk file. When I go to try an open this file a notice pops up that my logbook will be updated to take advantage of several new features (as the program I had before was several versions old). Clicking OK, the program has a status bar in the bottom left that says building new structure please wait. It gets up to 100% and nothing happens, then the program freezes up and will not respond. Ctrl Alt Del shows Logbook Pro not responding and it must be closed.
This happens every time and I have tried installing it on both my laptop and desktop. I have updated the drivers (I am using Windows ME) and tried reinstalling Logbook Pro. The only other possible solution I could find on this forum was sending my file in to you and having it updated. Any other suggestions.
Thanks
Problem: I recently installed the new version (1.9.8.5) of Logbook Pro on my computer and am trying to restore a backed up data file. The program seems to have installed fine and it looks like my backup was restored fine into an .lbk file. When I go to try an open this file a notice pops up that my logbook will be updated to take advantage of several new features (as the program I had before was several versions old). Clicking OK, the program has a status bar in the bottom left that says building new structure please wait. It gets up to 100% and nothing happens, then the program freezes up and will not respond. Ctrl Alt Del shows Logbook Pro not responding and it must be closed.
This happens every time and I have tried installing it on both my laptop and desktop. I have updated the drivers (I am using Windows ME) and tried reinstalling Logbook Pro. The only other possible solution I could find on this forum was sending my file in to you and having it updated. Any other suggestions.
Thanks