My logbook is very sluggish when being launched initially, I double click on the icon and then wait and wait and wait. Just wondering if anyone else has encountered this problem? I’ve done the database compaction and repair to no avail. I know it's not the machine because all other programs launch normally. Running the latest version on XP Pro.
Sluggish take-off performance again
- Thread starter RKM
- Start date
I'm not aware of anyone having this issue.
Have you disabled anti-virus or any security applications (or anything else that may interfere) and retry?
Hi Neal,
You might be on to something. The new release has the automatic update feature. I've made some changes to my router configuration in the past week. Is there a way to disable the automatic updates? I'll try to turn it off and see if it starts up quicker. What settings do I need to have open on the router to enable the updates if it can't be disabled?
You might be on to something. The new release has the automatic update feature. I've made some changes to my router configuration in the past week. Is there a way to disable the automatic updates? I'll try to turn it off and see if it starts up quicker. What settings do I need to have open on the router to enable the updates if it can't be disabled?
It uses the standard port 80 HTTP protocol, however, if it doesn't detect an internet connection, it will just skip and move on. I don't think it is going to be a factor, but we are always learning!
I tried running the update after the software loaded and oddly enough it does not detect the internet connection and it takes about the same length of time to issue that message as the time it takes to start up the software.
Thanks, I'll report this to InstallShield. Any information you can provide as to firewall, brand, config, settings, etc.?
And I'll look at adding an option to turn it on/off in the Options area as we may never get resolution from InstallShield but we can control this ourselves!
This bug is assigned case number LB269.
I will now be issuing case numbers for documented issues requiring resolution. This allows people to inquire about a specific case ID in the bug tracker.
I will now be issuing case numbers for documented issues requiring resolution. This allows people to inquire about a specific case ID in the bug tracker.
Hi Neal,
The router is a Linksys BEFW11S4. I'm not sure what configuration info might be important but I'll be happy to provide the configuration info as they request it. I'm also running Zone Alarm Pro but I'm sure that isn't the problem since I shut that down and ran the update.
The router is a Linksys BEFW11S4. I'm not sure what configuration info might be important but I'll be happy to provide the configuration info as they request it. I'm also running Zone Alarm Pro but I'm sure that isn't the problem since I shut that down and ran the update.
Zone Alarm is a known issue with InstallShield Update Service. Bingo! Make sure you have the latest zone alarm version. If you to the www.installshield.com site, go to their community, search on Zone Alarm, you'll find some info that may help.
Neal,
The internet security setting in Zone alarm is in fact what is causing this. Changing the setting in ZA to medium causes the Installshield app to see that an internet connection exists and the LBP app launches quickly. Unfortunately changing my internet settings to medium is not a good alternative for me. I have the latest version of Zone Alarm installed. I hope you will communicate to Installshield that they need to work with zone Alarm to get this fixed. In the meantime the setting in LBP to turn off the auto update is a good temporary fix. I can change my ZA settings and launch the updates manually.
The internet security setting in Zone alarm is in fact what is causing this. Changing the setting in ZA to medium causes the Installshield app to see that an internet connection exists and the LBP app launches quickly. Unfortunately changing my internet settings to medium is not a good alternative for me. I have the latest version of Zone Alarm installed. I hope you will communicate to Installshield that they need to work with zone Alarm to get this fixed. In the meantime the setting in LBP to turn off the auto update is a good temporary fix. I can change my ZA settings and launch the updates manually.
Folks, just to let you know last week I opened a formal support ticket with InstallShield on this issue. I am also going to be releasing a maintenance update in the next few weeks that has the option of turning off the background update checking on program startup. Once I get the final correspondence from InstallShield, I will release the maintenance update as soon as it's ready.
Hello,
InstallShield inquires if you click the Check for Updates from the Online menu in Logbook Pro or from the Start...Program Files...Logbook Pro...Check for Updates if this also demonstrates slow update checks? Is it only the one on program startup or is it all attempts to check for updates?
InstallShield inquires if you click the Check for Updates from the Online menu in Logbook Pro or from the Start...Program Files...Logbook Pro...Check for Updates if this also demonstrates slow update checks? Is it only the one on program startup or is it all attempts to check for updates?
