Sync issues

whiskeypilot · Jun 4, 2016

I opened my app today and I keep getting sync failed. Ive been connected to my wifi and then my mobile provider. Both indicate sync failed.

Another issue, I've been trying to import trips from Air Wisconsin and I have to use the computer to do it. If I try to use the app, it shows all my start dates as the current date. loading 4 trips on the same day. I cant figure out how to edit the dates prior to importing the trip. a typical Air Wisconsin paring looks like this and works fine when using the PC.

Pairing P4388

Day

DH

Flt

DPS-ARS

Dep

Arr

Blk

Seg

Turn

Tail

Crew

Show: 0645

SU 26

3787

PHL-PIT

0730

0840

0110

0025

N/A

SADLER C, SANTILLAN J

SU 26

3787

PIT-LGA

0905

1027

0122

0058

N/A

SADLER C, SANTILLAN J

SU 26

3961

LGA-MVY

1125

1243

0118

0047

N/A

SADLER C, SANTILLAN J

SU 26

3961

MVY-LGA

1330

1431

0101

0149

N/A

SADLER C, SANTILLAN J

SU 26

Y

4218

LGA-YUL

1620

1755

0000

N/A

Rls: 1810 Duty: 1125

Rest:

0451

0626

RON: 1150

1-514-697-7110 HOLIDAY INN POINT CLAIRE

Show: 0600

MO 27

CUS

YUL-YUL

0600

0601

0000

0015

0044

N/A

SANTILLAN J

MO 27

4084

YUL-PHL

0645

0819

0134

0041

N/A

SADLER C, SANTILLAN J

MO 27

3788

PHL-BWI

0900

0947

0047

0028

N/A

SADLER C, SANTILLAN J

MO 27

3788

BWI-PHL

1015

1102

0047

0048

N/A

SADLER C, SANTILLAN J

MO 27

3902

PHL-BUF

1150

1303

0113

0000

N/A

SADLER C, SANTILLAN J

Rls: 1318 Duty: 0718

Rest:

0421

0436

RON: 1557

1-716-8107829 STAYBRIDGE STES AIRPORT

Show: 0515

TU 28

3996

BUF-BOS

0600

0723

0123

0027

N/A

SADLER C, SANTILLAN J

TU 28

3824

BOS-BUF

0750

0924

0134

0025

N/A

SADLER C, SANTILLAN J

TU 28

Y

3873

BUF-BOS

0949

1110

0000

N/A

JACKSON N, NESBITT K, RIDENOUR R

Rls: 1125 Duty: 0610

Rest:

0257

0418

RON: 1925

1-781-485-3600 COMFORT INN AND SUITES LO

Show: 0650

WE 29

TAX

BOS-BOS

0650

0700

0000

0010

0050

N/A

SANTILLAN J

WE 29

3824

BOS-BUF

0750

0924

0134

0025

N/A

SADLER C, SANTILLAN J

WE 29

3873

BUF-BOS

0949

1110

0121

0030

N/A

SADLER C, SANTILLAN J

WE 29

3962

BOS-PIT

1140

1326

0146

0224

N/A

SADLER C, SANTILLAN J

WE 29

4015

PIT-PHL

1550

1705

0115

0000

N/A

SADLER C, SANTILLAN J

Rls: 1720 Duty: 1030

Rest:

0556

0606

RON: 0000

TAFB: 8235

1805

2126

Neal Culiner · Jun 4, 2016

Are you able to login to http://nc-software.com/MyAccount - if you can't sync it could be an account issue. Contact support for assistance with that if needed further. For schedule importer issue, as your trip data does not have a date it is set to today's date. You should use ONLY the APDL.net schedule importer and set your trip start date and then you can import to the app.

Neal Culiner · Jun 4, 2016

Nothing your info above has no info about the date of the month?

whiskeypilot · Jun 4, 2016

Neal Culiner said:
Are you able to login to http://nc-software.com/MyAccount - if you can't sync it could be an account issue. Contact support for assistance with that if needed further. For schedule importer issue, as your trip data does not have a date it is set to today's date. You should use ONLY the APDL.net schedule importer and set your trip start date and then you can import to the app.

I have no issues logging into either site. My subscription shows it expires 1 year from today which I don't think is correct. I have no option to buy more subscriptions. It says NA.

whiskeypilot · Jun 4, 2016

The way Air Wisconsin does it, you log into your current months schedule then press print. I copied that and pasted it. The trip is displayed with days of the month, not month and then day.

Neal Culiner · Jun 4, 2016

Aric,

I deleted your screenshot above so others don't see it, ironically I should have looked at it closer because from what I see your APDL subscription is expired per http://nc-software.com/MySubscriptions - I'll see why you are not showing that in the app. You can renew at APDL - Airline Pilot Logbook App for FAR 117

As to the schedule importer issue you'll have to import on APDL.net only. We have a case in the tracker to handle this app side like we did in the Palm version when the processor can't pickup a date so it has to choose something so it sets today. Not ideal, the moral is you have to do this online only.

whiskeypilot · Jun 4, 2016

Neal Culiner said:
Aric,

I deleted your screenshot above so others don't see it, ironically I should have looked at it closer because from what I see your APDL subscription is expired per http://nc-software.com/MySubscriptions - I'll see why you are not showing that in the app. You can renew at APDL - Airline Pilot Logbook App for FAR 117

As to the schedule importer issue you'll have to import on APDL.net only. We have a case in the tracker to handle this app side like we did in the Palm version when the processor can't pickup a date so it has to choose something so it sets today. Not ideal, the moral is you have to do this online only.

Okay, I updated it using the website and my sync function came back. Thanks. It usually prompts me in the app and I update through the App Store. I've never seen the NA next to purchase. Thanks for looking into it.

Neal Culiner · Jun 4, 2016

It's because it's a beta, in-app purchases won't work. I'll see why your expiration wasn't correct, probably again related to our beta flag in the app which needs to be resolved.

Sync issues

whiskeypilot

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Neal Culiner

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Neal Culiner

Founder, President

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Neal Culiner

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