Updating to ver 1.10.26

speedbump

Member
Joined
Jun 8, 2004
Messages
22
Location
Alberta Canada
I've submitted a support ticket on my problem, however for the benefit of anyone else who may be experiencing this problem I'm posting it here as well.

After accepting the upgrade offer presented on closing LB Pro (Ver 1.10.25) I get a normal download... After the Install Shield Wizard runs I get 2 errors:

1. Error 2725 Invalid Database Tables (click cancel)

2.Feature Transfer Error. Error -1603 Fatal Error during installation, consult windows installer help. cmsi.chm or MSDN for more information.

BTW Neal I just noticed in my support ticket confirmation email that I titled this upgrading from ver 1.10.25 to 1.10.25... should have said to 1.10.26.

Cheers
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,572
Location
VA
I'm researching the error, I did not get this issue in testing. In the interim, uninsall Logbook Pro from the Windows Control Panel Add/Remove programs area, download and install the full installer from this web site.
 

badarac

Active member
Joined
Jun 11, 2003
Messages
30
Location
Longs, SC
Hi Neal,
I'm running windows xp pro with service pack 2 and all updates. LBP is currently at 1.10.25
 

badarac

Active member
Joined
Jun 11, 2003
Messages
30
Location
Longs, SC
Neal,
Just thought of something odd. I just finished upgrading my motherboard, processor, and hard drives. When I launched LBP this morning it started the windows installer before opening LBP. It struck me as being odd but I attributed it to the hardware upgrades. I thought I'd mention it in case the others who are seeing the error had the same thing happen. Also I upgraded to an AMD 64 X2 processor. Just in case that might help narrow it down.
 

badarac

Active member
Joined
Jun 11, 2003
Messages
30
Location
Longs, SC
Neal,
The full install worked fine. When I went to add/remove programs I had an entry there for 1.9. I removed it also in case there were artifacts from it left hanging around in the system.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,572
Location
VA
Thanks Rich! I'm retesting the upgrade paths and so far I cannot duplicate this issue. I did a full install of 1.10.25 then patched to 26 fine. I'm now trying a full install of 1.10.23, patch to 25, patch to 26 to try and duplicate the issue. If unable, I'll have to leave this rare exception with the suggestion of downloading the full installation to resolve the issue.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,572
Location
VA
As a result of the change to the new InstallShield 12 system, I had to pull the patch level updates. Instead, prior versions will be "patched" using the full install, which tests good.

Thanks to all in this thread for reporting the issue. Again, to install 1.10.26, just download the full install from this web site. Uninstalling of the older version is not required, but is recommended. The new installer should actually remove the old version automatically and replace it with the new version.

*Uninstall/Reinstall does not affect data or registrations.
 

speedbump

Member
Joined
Jun 8, 2004
Messages
22
Location
Alberta Canada
The full install solved the problem here as well... Problem solved in less than 24 hours... Amazing support as always... Thanks Neal, your dedication to this product and it's users is amazing, and very much appreciated.

Cheers
SB
 

yankee clipper

Well-known member
Joined
Jul 1, 2006
Messages
53
Relevance for v1.10.24??

I think the first version I installed was v1.10.24, then the upgraded to v1.10.25{currently running}, don't remember whether it was a patch or full install?

Should I upgrade to v1.10.26 via the full install (like v1.10.23) or some other way?

Also what effect will the upgrade to v1.10.26 have on my current installation of PPC v1.10.16??

Yankee Clipper
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,572
Location
VA
I think the first version I installed was v1.10.24, then the upgraded to v1.10.25{currently running}, don't remember whether it was a patch or full install?

Should I upgrade to v1.10.26 via the full install (like v1.10.23) or some other way?

Also what effect will the upgrade to v1.10.26 have on my current installation of PPC v1.10.16??

Yankee Clipper
Hello YC,

It won't do any harm to uninstall via the Windows Control Panel Add/Remove programs area then install 1.10.26 from a fresh download. Data and Registrations are unaffected by uninstall/installs.
 
Top