I answered your e-mail and your private message. Here is the info again:
We do not offer public phone services. We respond to all e-mail inquires and forum posts in short order. If an issue arises, such as for tech support, where we need to communicate via voice, we arrange to call the customer. We have rarely, if ever, had to do this.
We prefer the e-Community so members can help members. The more we can share in the support realm, the more time the developers can develop and not answer phones. I know, we all 'want it now' but we have to take into account available resources.