Analyzer locked up

[pjhubik]

Since updating to the latest version when I try to open the analyzer the program locks up and I have to ctrl+alt+delete out. Tried to reinstall the program. This did not help.

Thanks,

Pete

 

[Neal Culiner]

Hello Pete,

Send us a backup (File..Backup) and we'll see if we can repro the issue with your .BAK file.

 

[pjhubik]

What address do I send this bak.file to?

 

[Neal Culiner]

See the second entry down in my signature for the help desk or you can e-mail it directly to support@nc-software.com.

 

[pjhubik]

Thanks Neal, I appreciate it.

Pete

 

[pjhubik]

I sent the file to the support address link in the previous reply. Thanks again for your time and effort.

Pete

 

[Neal Culiner]

Nothing received. Did you send it to support@nc-software.com (notice the hyphen?). I suggest going to NC Software, Inc. - Help Desk Resource Center and submitting a ticket via our web interface. This bypasses any e-mail difficulties, spam or attachment blockers, etc.

 

[pjhubik]

Well its working again. I don't know what changed but works ok now.

Thanks again,

Pete Hubik