heykerrdog
Member
- Joined
- Jan 24, 2006
- Messages
- 12
Read the fine print on APDL Schedule Importer Version 7.2.3
"*Beginning with the release of Schedule Importer v8, later in 2008, we are considering a small subscription fee to access the schedule importer portal to help cover development and maintenance costs. We will have more details as they become available later in the year."
Let the discussion begin.
How does this benefit me as a customer? I already paid for the products, Logbook Pro and APDL.
I feel like I've been patient as a customer. The products, as useful as they are, have not come "out-of-the-box" perfect. I've had the burden of troubleshooting and repairing various issues and used up my time and energy, along with the help of the Forum, in order to get the products to work correctly. I've spent countless hours on the telephone and in the cockpit helping new users of APDL who are frustrated with APDL, to understand how to use it. I haven't asked for any monetary refunds. Should NC Software pay for the benefit of the Forum Community that has helped NC Software develop its products along the way, and continue to train new users on their products?
The current Schedule Importer works nicely for me, however, I am burdened with having to have an active internet connection to use it. When I purchased APDL, the Schedule Importer was downloadable and did not require an internet connection. I feel like the current Schedule Importer is a step backwards in utility and I am still waiting for the return of a downloadable file that eliminates the need for an active internet connection. Where is it?
The idea of additional fees to continue to use a product that I already paid for really stings. Like purchasing a new car or new computer and having the salesperson rant and rave about the great warranty and benefits should anything ever go wrong. Huh? Are you kidding me? When I buy a product, I expect it to work. Period.
If development fees are chewing into NC Software's profits, then raise the initial purchase price to new buyers. Or, require new buyers to indicate their airline prior to purchasing the product so that new buyers understand that the product is still in development and at that time tack on an additional development fee.
"*Beginning with the release of Schedule Importer v8, later in 2008, we are considering a small subscription fee to access the schedule importer portal to help cover development and maintenance costs. We will have more details as they become available later in the year."
Let the discussion begin.
How does this benefit me as a customer? I already paid for the products, Logbook Pro and APDL.
I feel like I've been patient as a customer. The products, as useful as they are, have not come "out-of-the-box" perfect. I've had the burden of troubleshooting and repairing various issues and used up my time and energy, along with the help of the Forum, in order to get the products to work correctly. I've spent countless hours on the telephone and in the cockpit helping new users of APDL who are frustrated with APDL, to understand how to use it. I haven't asked for any monetary refunds. Should NC Software pay for the benefit of the Forum Community that has helped NC Software develop its products along the way, and continue to train new users on their products?
The current Schedule Importer works nicely for me, however, I am burdened with having to have an active internet connection to use it. When I purchased APDL, the Schedule Importer was downloadable and did not require an internet connection. I feel like the current Schedule Importer is a step backwards in utility and I am still waiting for the return of a downloadable file that eliminates the need for an active internet connection. Where is it?
The idea of additional fees to continue to use a product that I already paid for really stings. Like purchasing a new car or new computer and having the salesperson rant and rave about the great warranty and benefits should anything ever go wrong. Huh? Are you kidding me? When I buy a product, I expect it to work. Period.
If development fees are chewing into NC Software's profits, then raise the initial purchase price to new buyers. Or, require new buyers to indicate their airline prior to purchasing the product so that new buyers understand that the product is still in development and at that time tack on an additional development fee.