Hello,
If you can provide us your data by attaching a zip file of your PDA information so we can troubleshoot this would really help. Please submit your ZIP file in a support ticket which contains the following folders, depending on your PDA type:
Palm:
C:\Program Files\palmOne\{Palm Username}\Backup
PPC
C:\Program Files\Logbook Pro\APDL Pocket PC\{8 digit ID}