Earlier this month I had trouble downloading Logbookpro. I submitted a support request and recieved a link to download from and this worked well.
Since then I have not been able to load my backup file containing 5000 hours of flight time from my CD into logbookpro.
I have since submitted three support requests at various times this month with no response not even a autoresponse to let me know you have recieved them.
I am pasting what I have been sending you hoping to get a response this time.
From:
dunec@comcast.net [ Save Address ]
To:
"NC Software Tech Support" <support@nc-software.com>
Subject:
RE: [SPT-050108.22477] Support Request for Logbook Pro PC 1.9.7.1
Date:
Sat, 15 Jan 2005 19:49:04 +0000
<WMFILTERED>
I was able to download logbookpro from the site you gave, thank you.
However when I tried to restore my logbook from CD it said restore successful but then required me to run the update wizard. When I did it gave me a couple of boxes reminding me to synchronize other logbooks. Since I don't have any to synchronize I click ok and logbookpro promptly shutsdown having accomplished nothing.
Please send instructions on how to get my backup file on CD into logbookpro. I have a couple thousand hours logged that Idon"t want to lose.
Thanks
Duane Canon
-------------- Original message --------------
> Duane,
>
> Please download from the URL below and let me know if this one works:
>
> http://download.logbookpro.com/lbpro.exe
>
>
> Regards,
>
> Neal Culiner
> NC Software, Inc.
> http://www.logbookpro.com
>
>
>
> -----Original Message-----
> From: Duane Canon [mailto:dunec@comcast.net]
> Sent: Saturday, January 08, 2005 4:51 PM
> To: support@nc-software.com
> Subject: [SPT-050108.22477] Support Request for Logbook Pro PC 1.9.7.1
>
> Name: Duane Canon
> E-mail: dunec@comcast.net
> Phone: 972-839-1680
> Operating System/Svc Pack: Windows XP
> Product: Logbook Pro PC
> Version: 1.9.7.1
> Serial/Reg: 01-02-01-N1065016000000
>
> Problem:
> After yet another virus on my desktop which required a run of the restore
> disk I decided to download Logbook Pro to my laptop which I rarely have on
> the internet.
>
> When I try to install it I get: 1155:FileC:\Documents and
> settings\owner\desktop\instmsi30.exe not found.
>
> Steps to Repro:
> see above
>
> Sys Info:
> Browser: IE Version 6.0
> Country: United States
> MSI Version: 2
> IP Address: 24.2.20.136
</BLOCKQUOTE>
Since then I have not been able to load my backup file containing 5000 hours of flight time from my CD into logbookpro.
I have since submitted three support requests at various times this month with no response not even a autoresponse to let me know you have recieved them.
I am pasting what I have been sending you hoping to get a response this time.
From:
dunec@comcast.net [ Save Address ]
To:
"NC Software Tech Support" <support@nc-software.com>
Subject:
RE: [SPT-050108.22477] Support Request for Logbook Pro PC 1.9.7.1
Date:
Sat, 15 Jan 2005 19:49:04 +0000
<WMFILTERED>
I was able to download logbookpro from the site you gave, thank you.
However when I tried to restore my logbook from CD it said restore successful but then required me to run the update wizard. When I did it gave me a couple of boxes reminding me to synchronize other logbooks. Since I don't have any to synchronize I click ok and logbookpro promptly shutsdown having accomplished nothing.
Please send instructions on how to get my backup file on CD into logbookpro. I have a couple thousand hours logged that Idon"t want to lose.
Thanks
Duane Canon
-------------- Original message --------------
> Duane,
>
> Please download from the URL below and let me know if this one works:
>
> http://download.logbookpro.com/lbpro.exe
>
>
> Regards,
>
> Neal Culiner
> NC Software, Inc.
> http://www.logbookpro.com
>
>
>
> -----Original Message-----
> From: Duane Canon [mailto:dunec@comcast.net]
> Sent: Saturday, January 08, 2005 4:51 PM
> To: support@nc-software.com
> Subject: [SPT-050108.22477] Support Request for Logbook Pro PC 1.9.7.1
>
> Name: Duane Canon
> E-mail: dunec@comcast.net
> Phone: 972-839-1680
> Operating System/Svc Pack: Windows XP
> Product: Logbook Pro PC
> Version: 1.9.7.1
> Serial/Reg: 01-02-01-N1065016000000
>
> Problem:
> After yet another virus on my desktop which required a run of the restore
> disk I decided to download Logbook Pro to my laptop which I rarely have on
> the internet.
>
> When I try to install it I get: 1155:FileC:\Documents and
> settings\owner\desktop\instmsi30.exe not found.
>
> Steps to Repro:
> see above
>
> Sys Info:
> Browser: IE Version 6.0
> Country: United States
> MSI Version: 2
> IP Address: 24.2.20.136
</BLOCKQUOTE>