APDL crashing on app start up

keith.yingling

Well-known member
Joined
May 26, 2014
Messages
78
Was working fine. I added a segment to my pairing today and changed it to Pay Adjustment. The app will now crash upon start up. Closed the app fully. Restarted iPad and problem still occurs. IPad Air model number MD785LL/A
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
Try deleting the app and reinstall it, your data will copy back from the cloud unless you disabled it in settings. You can also try alternatives first such as put it in (or out) of airplane mode, power cycle the device, etc. and then last restore delete/reinstall.
 

keith.yingling

Well-known member
Joined
May 26, 2014
Messages
78
I have the app on my iPhone 5S as well. I added the same pay adjustment and now the app on my iPhone is also crashing on startup. There's a bug in the program somewhere
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
Can you tell me what exactly you changed and we'll see if we can reproduce the issue. Try delete/reinstall and see if that allows you back in. If not please open a support ticket at NC Software Help Desk for further assistance.
 

keith.yingling

Well-known member
Joined
May 26, 2014
Messages
78
Yes I needed to add a pay adjustment so I hit edit on my current pairing, then clicked the plus sign to add a segment. Then changed it from "block" to "pay adjustment". I added in 26 minutes of extra of pay and when I hit save the app crashed
 
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