Resolved Cloud backup not working

pcohen

Well-known member
Joined
Feb 4, 2007
Messages
280
Just paid for cloud backup. When I tried to backup to the cloud it said I don't have a subscription. Might have used a different email address. How can I get this to work?
 

pcohen

Well-known member
Joined
Feb 4, 2007
Messages
280
I tried changing the email address under accounts/email and password to match the other subscriptions, but it is not letting me. It says user name already in use. Strangely, they both have the same user name (gmail account) but the new subscription (cloud backup) has a different email address (@mac.com). Even though I am not changing the user name, it won't let me change the email.
 

pcohen

Well-known member
Joined
Feb 4, 2007
Messages
280
Also, I was able to manually drag a backup file that I dragged from VMware to my Mac desktop to the cloud on the webpage in safari, but I am unable to backup from LBP.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,572
Location
VA
Your purchase was made on a me.com domain, I found your other email account that has your subscriptions tied to it which is your gmail account. I transferred the cloud backup to your gmail account. Subscription purchases need to be made using your NC Software account where other subscriptions live, if not then contact us and we can transfer them. It should work now assuming Logbook Pro is signed in with your gmail account.
 
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