install problem

TigerCub

Active member
Joined
May 6, 2003
Messages
26
Hi Niel,

I am trying to install the latest LB pro on a computer of a friend withwindows XP home. Wehave triedusing both the full download and the web install with the same results. Just as the install is completing this is the message that I get....... "Installsheld wizard complete. The wizard was interupted before logbook pro could be completly installed.The system has not been modified. To install this program at a later time, run the installation again. Click finish to exit the wizard."

The account has administrator rights and virus protection has been turned off.

Any Ideas?

Craig
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
Hi Craig,

I believe I have corresponded with this customer about this issue and I do not have any resolution. I researched InstallShield's site as well with no resolutions there. I suggest try creating a new profile, logoff the current user account, logon to the new user account and install there and see if that works. There appears to be a problem with the operating system that is causing the installation not to complete successfully and I don't have any suggestions where to steer you to get around this.

 

TigerCub

Active member
Joined
May 6, 2003
Messages
26
I will try the new account thing and let you know what happens......but just to let you know, we just started this install process late yesterday and I don't think she sent you anything on this, so this maybe the second instance of this occurring.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
Quick note, I am finding this issue on InstallShield now and it appears to be a conflict with Windows XP SP2. Please don't do anything further until I reply here so you don't waste your time. I'll report back as soon as I have something.

 

TigerCub

Active member
Joined
May 6, 2003
Messages
26
oky doky....just tried the new account thing by the way and that didn't change the results.....will cease and desist till further notice!
 

TigerCub

Active member
Joined
May 6, 2003
Messages
26
Yeah, there is a ton of warning messages and a few information and a couple of errors.....I'm providing her support over the phone right now so I can't see all of the details.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
This may take some time to research and find a resolution. In a few weeks I'll be releasing a new build as well, I will be testing for this issue to ensure it is resolved. I don't know that I'm going to have a quick fix as of right now. Can you or she please contact me via support@nc-software.com so I can provide an interim build should I be able to work this out soon.

 

TigerCub

Active member
Joined
May 6, 2003
Messages
26
I was going to setup a desktop connection so I could get you more info but I am running outta time. Just let me know what you might need if I can help you and I will get it for you ASAP.
 
Top