Installation Failure

jsollows

Member
Joined
Oct 11, 2003
Messages
23
I knew I shouldn't do it but I did and now I'm hooped! I did an upgrade of Logbook Pro to the latest version on your web site. I've used Logbook Pro for 5 years now and Ithink I've had the app crash every time I'vedone an upgrade. I uninstalled the existing version and then ran the downloaded exe ...

I get the error "The feature you are trying to use is on a network resource that is not available. Use feature from http://download.logbookpro.com/iftw


Can you help one extremely frustrated customer! I am connected to the internet at the time the installation is done and can access www.logbookpro.com

Jim
 

jsollows

Member
Joined
Oct 11, 2003
Messages
23
That is exactly the same version I am trying to install. It's still trying to access this non-existant web site for some reason.


Jim
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
Jim,


Confirm you downloaded the complete file download and it's asking for this resource? Odd! Can you uninstall Logbook Pro, reboot, then reattempt installing?


What OS are you using? If Windows 98/Me, try using Tweak UI (google it or get it from www.download.com) and it has a cleanup utility. If other OS's such as Windows 2000/NT/XP, then try the attached file "MSI cleanup utility" to remove the installation remnants from your system.


 

jsollows

Member
Joined
Oct 11, 2003
Messages
23
Nope, no luck. The error comes up when the uninstaller says "removing old versions" or something to that effect. Then when I close the error dialog I see a message that says "error 1714 - previous verson could not be removed".
I'm running XP Pro.

Jim
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
The only other option I can tell you is to try the "Active Web Install" from http://www.logbookpro.com/download.aspx and see if that works. The installer error you provided initially is pointing to this installation method.


 
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