Key code will not ork with new device

Tyler

Well-known member
Joined
Aug 26, 2005
Messages
46
Location
Houston
I bought a new Palm PDA to replace my old Palm that is having too many problems. I have downloaded all software and tried to put my key code in the new PDA. It says I have an invalid key code. This code works on the old PDA. I appreciate any help you may offer.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
Hello,

Please see this article for assistance:

http://www.logbookpro.com/forums/showthread.php?t=1838

If you already submitted a support ticket with the registration information you are trying to use, we'll be catching up on e-mail soon as we are in the process in moving to a new office. We'll reply to any e-mail inquiries in the order in which they were received.
 

awacpilot

New member
Joined
Jun 3, 2005
Messages
3
I got the update for the new apdl schedule importer and when I imported the new trips it erased the key code. Where can I get a copy of the key I know I put it in a safe place but it's obviously way to safe since I can't find it.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
awacpilot said:
I got the update for the new apdl schedule importer and when I imported the new trips it erased the key code. Where can I get a copy of the key I know I put it in a safe place but it's obviously way to safe since I can't find it.
Hello,

Importing trips should have no effect on the registration of your device. If you upgrade from a version prior to version 6 to version 6 then that would be the reason as version 6 requires a new key code as it is not a free upgrade from prior versions. Please submit a support ticket (if you haven't already done so) including your prior registration information or proof of purchase.
 

satlol

New member
Joined
Nov 12, 2005
Messages
3
Just recently purchased apdl 6.0...it wont let me unlock the keycode. My PC registration went smoothly. I noticed on a different thread it said the Palm OS codes start with 01-09...mine starts with 01-07, could that be the problem?
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
satlol said:
Just recently purchased apdl 6.0...it wont let me unlock the keycode. My PC registration went smoothly. I noticed on a different thread it said the Palm OS codes start with 01-09...mine starts with 01-07, could that be the problem?
Hello,

The 01-07 key code is for the Logbook Pro Palm Companion and not APDL, a separate product. If you require further assistance, please contact support.
 
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