LBP Desktop has stopped working

[jspacone]

My laptop recently died, so I had to move my LBP over to my wife's laptop. Everything was working fine.

About six weeks ago, I left my airline and began training with a new airline. During the few days in between the two jobs, I updated LBP with the last flights from my old job.

Fast forward to the end of training and I'm filling out an 8710 for my new type rating and need to reference my hours, and now LBP refuses to work.

Here's what happens. When I launch LBP, I get this screen (which has been happening for years -- I normally just click NO and start working.):

But now when I click NO, here's what I get:

And:

Interestingly, if I click YES, then I get this box:

I can work in this box, add new aircraft types, etc. but as soon as I click CLOSE, LBP crashes immediately.

I tried in-installing and re-installing, but I still get the same result.

Any thoughts?

 

[Neal Culiner]

Please submit a support ticket and include a backup of your data file or ZIP compress your .LBK raw data file and send us the zip.

 

[jspacone]

Okay., submitted.

 

[Neal Culiner]

Nothing received, please use the help desk portal directly.

 

[jspacone]

Okay, I tried again.

 

[jspacone]

And Neal, I got your private message, but at the risk of sounding thick, I did not understand your instructions. At the risk of sounding even thicker, I could not figure out how to even reply to your private message. I'm doomed!

 

[Neal Culiner]

LOL - I'll look at your file when I get into the office tomorrow, no worries.