Need Info License Activation Problem

[iflyabeech]

Hi,

I am a pt. 91 corporate user.
I bought LBP standard on 1/3/2013. (Order 584511)
I upgraded to LBP professional on 10/4/2014 (order 766386) so that I could use my laptop as well as my home desktop.
on 10/24/2014 (order 771561), I bought another copy of LBP Standard so that I could access my logbook on my Work Desktop.

Everytime I log into any of my computers, it forces me to re activate the computer. With one standard and one professional license, I should be able to use three computers to access my logbook, according to the terms of service. I notice that both the license I bought on 1/2/2013 and 10/24/2014 have the same license code, and the code from the upgrade will not activate anything.

Can you please help me use the software licenses that I paid for?

 

[Neal Culiner]

Hello,

I deleted your second post to keep your information confidential. Please contact support@nc-software.com and we'll gladly assist you. Here are common steps related to your issue which may help you resolve this matter:

1) Make sure you have the latest version installed which is 1.16.9
2) You must first activate with your base edition code which is the 01-01 Standard Edition license
3) Then apply your upgrade license (01-05 code)

If you require further assistance let us know. Thank you for your business.

 

[iflyabeech]

Ive done all of that.

Both standard unlock licenses are the same.

 

[Neal Culiner]

Enter the name and unlock code EXACTLY as issued in your order. You can find your codes at http://nc-software.com/MyCodes

If you require further assistance please reply to your help desk ticket and we'll take it from there.

 

[iflyabeech]

ok, I cut and paste them, can't get more exact than that.

 

[Neal Culiner]

I checked your orders and show no issues on our side.

 

[iflyabeech]

ok, but I own 2 standard licenses, both of which show the same unlock code. (and the pro upgrade for one of them) And EVERY time I log into a different computer, it asks me to activate.

 

[Neal Culiner]

Working with you via the ticket - let's stay there please - should be resolved now.