I originally sent this as a Support Incident, but I am not sure it went through.
After a computer crash, I had to re-install Windows XP, including all updates and service packs. This took most of a day. After re-installation, I found I had to re-install most programs apparently because they were not registered by the new Windows installation. In most cases, including Logbook Pro,this did not affect data. However, after re-installing Logbook Pro v. 1.9.6.5, I am unable to access the Analyzer or Options. Everything else appears to work normally, although I have not tried to enter any new flights. When I try to open Options by selecting either ofthe icons or by selecting View from the menu bar, nothing happens. When I select Analyzer, I get the date range window, I can select "All Data", the window goes away, but nothing else happens. I can select "Config Display" and "Save Changes" and the program will lock up.
I can make all other selections: Certificates, Ratings, Currency, History, Explorer, etc., and they all appear to be normal and complete. All data appears to display normally in the spreadsheet view.
I have tried to un-install and re-install, and I have even installed earlier versions upgrading to the latest with no success. When I install earlier versions, I get the same results with Analyzer and Options.
Any suggestions?
Thanks!
Jon Cain
Senior Captain
jettjock@cainathome.com
After a computer crash, I had to re-install Windows XP, including all updates and service packs. This took most of a day. After re-installation, I found I had to re-install most programs apparently because they were not registered by the new Windows installation. In most cases, including Logbook Pro,this did not affect data. However, after re-installing Logbook Pro v. 1.9.6.5, I am unable to access the Analyzer or Options. Everything else appears to work normally, although I have not tried to enter any new flights. When I try to open Options by selecting either ofthe icons or by selecting View from the menu bar, nothing happens. When I select Analyzer, I get the date range window, I can select "All Data", the window goes away, but nothing else happens. I can select "Config Display" and "Save Changes" and the program will lock up.
I can make all other selections: Certificates, Ratings, Currency, History, Explorer, etc., and they all appear to be normal and complete. All data appears to display normally in the spreadsheet view.
I have tried to un-install and re-install, and I have even installed earlier versions upgrading to the latest with no success. When I install earlier versions, I get the same results with Analyzer and Options.
Any suggestions?
Thanks!
Jon Cain
Senior Captain
jettjock@cainathome.com