Download Problem

[DBrown]

I am a new user attempting to download Logbook Pro. When I attempted to download using the two web options, I recieved a message stating that the installer could not be accessed or didn't exist. I next attempted to use the single file option, and initially recieved a message that there was an error reading the initizialization file. In between all attempts, I ensure AOL is minimalized and use Internet Explorer, and clear my temporary internet files. I have also tried different folders and rebooting. After e-mailing support, I recieved a direct link to the software download, and now after a 25% download I get a message saying that Internet Explorer cannot download the logbook pro file and that the connection to the server has been reset. Please Help!

Dave Brown

 

[Neal Culiner]

Dave,

There are no known issues with the servers and I just downloaded the single-file download with no problem. I would suggest maybe trying the download early in the morning, if you're using a dialup connection as the net traffic is lower and you may get a higher speed result between you and the servers. If you cannot download, you can get the software on CD-ROM from our online store for $9.95.