I just installed the new udate 1.9.8.4. I am using the 1.9.8 version on windows xp. after I intalled it, I restarted my computer. When I tried to open LBP it says it running, but I can't see it on the screen. Did I do something wrong? Any suggestions?
Installed new 1.9.8.4 update
- Thread starter jjester
- Start date
Check your windows task bar, do you see a Logbook Pro icon listed? If so right-click on the icon and choose Maximize. If that doesn't work, try uninstall, reboot, reinstall 1.9.8.4.
It seems like everyone is having the same problems....
we should not be having this problem.. to install updates that do not work....
Add me to the list of problem update installations..
Following this posts advise... I selected "Control Panel", "Add/Remove Programs", LogBook Pro". This brought up the LogBookPro installation screen which gave me an option to "remove components" "reinstall" or "totally remove"...
The "reinstall" option seems to have repaired what was wrong, without having to do a complete "remove, download and install" routine.
BT
Bill,
None of the testers or any of the internal Q/A testing had any problems. Uninstall, reboot, install 1.9.8.4.
None of the testers or any of the internal Q/A testing had any problems. Uninstall, reboot, install 1.9.8.4.
Thanks Bill, I forgot about the reinstall/repair option as a solution. I am continuing to investigate this issue with top priority over the next day or so unless I cannot duplicate it whatsoever.
I'm researching the issue! There is a critical bug found this evening so 1.9.8.5 will be rolling out in the next 24 hours. The bug is in the PDA Wizard and Palm installs!
I have been unable to reproduce the install issue. 1.9.8.5 is now posted and available via the updater. It resolves two PDA issues.
fairgame74
Active member
- Joined
- Sep 27, 2002
- Messages
- 40
I had the same issue with 1.9.8.5.</o
>
I selected "check online for update" with LP running and followed the prompts. After computer rebooted the first click on LP iconappeared to be opening LP. But nothing opened and no program was running at the bottom in the task bar. The task manager had LP running with no warnings (e.g. program not responding). Subsequent clicks on LP icon only showed "LP running, only one copy could be open etc."</o>
I went to uninstall via control panel and two files with LP were shown. One was last used today, the other 02/24/2005. I selected reinstall/repair option and all is well and running now.</o>
Could the problem be installing the update from LP and having it running during the installation?</o>
Hope this helps.</o>
</o>
>I selected "check online for update" with LP running and followed the prompts. After computer rebooted the first click on LP iconappeared to be opening LP. But nothing opened and no program was running at the bottom in the task bar. The task manager had LP running with no warnings (e.g. program not responding). Subsequent clicks on LP icon only showed "LP running, only one copy could be open etc."</o
>I went to uninstall via control panel and two files with LP were shown. One was last used today, the other 02/24/2005. I selected reinstall/repair option and all is well and running now.</o
>Could the problem be installing the update from LP and having it running during the installation?</o
>Hope this helps.</o
></o
>
Hello,
Logbook Pro is supposed to shut down completely prior to the install. If it did not shutdown, it would still update and require a reboot. I am trying to track down this issue and have yet been able to reproduce it. For anyone posting an issue related to this, please provide the following information:
Old Version prior to Update:
Update Method: Patch Update (automated system) or Full Install over top old version
Operating System: (although this only appears to be happening on Windows XP SP2 thus far)
Feel free to follow up your posts above with the answers to the above questions for collection/tracking purposes.
Logbook Pro is supposed to shut down completely prior to the install. If it did not shutdown, it would still update and require a reboot. I am trying to track down this issue and have yet been able to reproduce it. For anyone posting an issue related to this, please provide the following information:
Old Version prior to Update:
Update Method: Patch Update (automated system) or Full Install over top old version
Operating System: (although this only appears to be happening on Windows XP SP2 thus far)
Feel free to follow up your posts above with the answers to the above questions for collection/tracking purposes.
fairgame74
Active member
- Joined
- Sep 27, 2002
- Messages
- 40
Hi,
Mine was 1.9.8.3 to 1.9.8.5, Patch update via LP 'check for updates' link in the program, Windows XP SP2
Fairgame 74
After uninstall and reinstall/repair all is running fine.
Mine was 1.9.8.3 to 1.9.8.5, Patch update via LP 'check for updates' link in the program, Windows XP SP2
Fairgame 74
After uninstall and reinstall/repair all is running fine.
Same problem also doing the auto update to 1.9.8.5 . Fixed the problem by reinstalling and choosing the repair option. Love the new start up sound!
Old Version prior to Update: 1.9.8.1
Update Method: Patch Update (automated system)
Operating System:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
Old Version prior to Update: 1.9.8.1
Update Method: Patch Update (automated system)
Operating System:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
It appears Microsoft has identified the problem with the Microsoft Windows Installer 3.x engine which this version of Logbook Pro's installation started using. It's not a critical issue, just a nuisance fortunately. A new version was published by Microsoft to correct this then appears to have been pulled due to more problems found. When the next update to Logbook Pro releases I will evaluate whether to regress to the version 2 engine or see where we are at that time. It will not impact Logbook Pro users but only prevent this issue from arising again.
As posted in this thread, the issue is not critical and resolved simply by forcing Logbook Pro to reinstall itself with a repair call. I appreciate the posts and e-mails for those reporting this, although I haven't heard anything recently so it seems everyone is up and running fine with 1.9.8.5.
Thank you all for your patience and understanding that experienced this issue with the update. I haven't heard of any clean installs experiencing this, so it seems the issue will work itself out in time regardless.
As posted in this thread, the issue is not critical and resolved simply by forcing Logbook Pro to reinstall itself with a repair call. I appreciate the posts and e-mails for those reporting this, although I haven't heard anything recently so it seems everyone is up and running fine with 1.9.8.5.
Thank you all for your patience and understanding that experienced this issue with the update. I haven't heard of any clean installs experiencing this, so it seems the issue will work itself out in time regardless.
Microsoft published the new installer engine and you can get it via Windows Update. 'Microsoft Windows Installer 3.1' is the label for the fix to the wide spread installation issues.
