Installed new 1.9.8.4 update

jjester

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Jul 18, 2002
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I just installed the new udate 1.9.8.4. I am using the 1.9.8 version on windows xp. after I intalled it, I restarted my computer. When I tried to open LBP it says it running, but I can't see it on the screen. Did I do something wrong? Any suggestions?
 

ifly61ce

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Apr 20, 2005
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jhone,


I did just as you did and I get the same results! It is running but nothing on the screen. Could we get some help?
 

ifly61ce

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Thanks,


There was no icon in the task bar, so I did uninstall and restart then re installed 1.9.8.4 and it works fine. I thought that would work but wanted to waitfor a response from you before I did the uninstall!


Mark
 

BTIZ

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Apr 20, 2005
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It seems like everyone is having the same problems....
we should not be having this problem.. to install updates that do not work....

Add me to the list of problem update installations..


Following this posts advise... I selected "Control Panel", "Add/Remove Programs", LogBook Pro". This brought up the LogBookPro installation screen which gave me an option to "remove components" "reinstall" or "totally remove"...

The "reinstall" option seems to have repaired what was wrong, without having to do a complete "remove, download and install" routine.


BT
 

ecgood

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Apr 21, 2005
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I had a similar problem as those above after downloading the 1.9.8.4 update. When I try to open LP a gray box displays 'Loading Data, Please Wait...' and it never progresses from there. I'll try to reinstall.
 

ecgood

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Apr 21, 2005
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Reinstall fixed the update problem I experienced after the initial install of 1.9.8.4
 

fairgame74

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Sep 27, 2002
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I had the same issue with 1.9.8.5.</o:p>
I selected "check online for update" with LP running and followed the prompts. After computer rebooted the first click on LP iconappeared to be opening LP. But nothing opened and no program was running at the bottom in the task bar. The task manager had LP running with no warnings (e.g. program not responding). Subsequent clicks on LP icon only showed "LP running, only one copy could be open etc."</o:p>
I went to uninstall via control panel and two files with LP were shown. One was last used today, the other 02/24/2005. I selected reinstall/repair option and all is well and running now.</o:p>
Could the problem be installing the update from LP and having it running during the installation?</o:p>
Hope this helps.</o:p>
</o:p>
 

Neal Culiner

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Nov 14, 2001
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Hello,

Logbook Pro is supposed to shut down completely prior to the install. If it did not shutdown, it would still update and require a reboot. I am trying to track down this issue and have yet been able to reproduce it. For anyone posting an issue related to this, please provide the following information:

Old Version prior to Update:
Update Method: Patch Update (automated system) or Full Install over top old version
Operating System: (although this only appears to be happening on Windows XP SP2 thus far)

Feel free to follow up your posts above with the answers to the above questions for collection/tracking purposes.

 

fairgame74

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Sep 27, 2002
Messages
40
Hi,
Mine was 1.9.8.3 to 1.9.8.5, Patch update via LP 'check for updates' link in the program, Windows XP SP2
Fairgame 74
After uninstall and reinstall/repair all is running fine.
 

Bond13

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Nov 19, 2001
Messages
15
Same problem also doing the auto update to 1.9.8.5 . Fixed the problem by reinstalling and choosing the repair option. Love the new start up sound!

Old Version prior to Update: 1.9.8.1
Update Method: Patch Update (automated system)
Operating System:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
 

Neal Culiner

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It appears Microsoft has identified the problem with the Microsoft Windows Installer 3.x engine which this version of Logbook Pro's installation started using. It's not a critical issue, just a nuisance fortunately. A new version was published by Microsoft to correct this then appears to have been pulled due to more problems found. When the next update to Logbook Pro releases I will evaluate whether to regress to the version 2 engine or see where we are at that time. It will not impact Logbook Pro users but only prevent this issue from arising again.

As posted in this thread, the issue is not critical and resolved simply by forcing Logbook Pro to reinstall itself with a repair call. I appreciate the posts and e-mails for those reporting this, although I haven't heard anything recently so it seems everyone is up and running fine with 1.9.8.5.

Thank you all for your patience and understanding that experienced this issue with the update. I haven't heard of any clean installs experiencing this, so it seems the issue will work itself out in time regardless.

 
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