New computer

[Dustrat]

If I have already installed the Soft on 2 different systems (laptop-PC), and want to change one of them for whatever reasons (crash, upgrade...) how do I activate the soft when re-installed onto the new system?
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[Neal Culiner]

Hi,


Just contact [email protected] when ready to transfer your licenses for instructions. You will need to have the new computer/system ready to go at that time.

 

[Dustrat]

Thanks a lot!

 

[kimnish]

About how long does it take? I am in the process of changing DH's computer and he is furious that I don't have his logbook up and running on the same day!

Not a patient person.

 

[Neal Culiner]

Not long at all, contact support for assistance. Be sure to have your order #, date, and information including issued key code, etc.

 

[kimnish]

Sent the support request yesterday. I have the original stuff, but not the upgrade keys-they all left when the computer crashed, so for that I only have the last #'s.


Kim

 

[Neal Culiner]

Kim,

I don't have any open issues, therefore please resend. Your issue may have been answered by the auto-responder pointing you to the "Lost Key Codes" section of our policies page. Please contact support if you need any additional assistance.

 

[kimnish]

Thank you! Thank you! Thank you!