No Data-Sync Logbook error message

[schulkeha3]

I've reinstalled the 1.9.8.1 update both with and without Crossfire on my Tungsten T3 PDA and I still can't get it to download the data to the Companion. Booster no longer appears on the PDA. However, having installed AppForge on the PDA I leave that and delete all the "ingot" files and try a reinstall. Palm Companion starts up without requesting the Crossfire activation. Both the PC and the PDA have retained the registration entries. I've been chosing the HiDef mode for the display.

 

[Neal Culiner]

Hello Herb,

What data are you expecting to download to the PDA? If you click on the Reports, do you see currency data, lookback, summary bar, etc.? If you go to the Logbook area on the PDA, click the Type drop down, do you see your Aircraft in the drop down list?

 

[schulkeha3]

That's just it, Neal. None of the reports show up. No lookback, summary, currency, or flight stat data displays no matter how many times I sync.

 

[Neal Culiner]

Herb,

Remove Logbook Pro from your Palm device. On your PC, go to the PDA Wizard and choose the option to uninstall from HotSync. Lastly, go to the Windows Control Panel and uninstall AppForge Universal Conduit. Reboot, then start the PDA Wizard and reinstall the Palm Companion.

 

[schulkeha3]

No, the aircraft do not appear.

Herb

 

[schulkeha3]

I've reinstalled and there's no change. Still no reports or aircraft.

Herb

 

[Neal Culiner]

Herb,

Are you using the Professional Edition? If so, are you using a clone?

Please create a backup of your Logbook Pro data file and e-mail it to support@nc-software.com for review.

 

[schulkeha3]

I am using the Professsional Edition and I am not using a clone. I will forward a copy of the backup file to you.

Herb