Not Syncing Correctly (Trea 650)

skylane242

New member
Joined
Dec 2, 2005
Messages
3
Location
Long Beach, CA
I believe I have everything set up on the singlesynce such as the checkmark on the third page and the device name on the first page. And I also have paid for the access key cade and inputed it okay.

When I look for the files that are supposed to have the information in them they are in a folder that has a different name than my device name and they are empty. Also when I look at the singe sync log information it says that I need to have sync'd the device once to have a log.

thnaks for the help.
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,572
Location
VA
Hello,

Make sure you have the correct Palm Username on the first dialog of SingleSync. Then on Wizard Page 3 two pieces of information are critical, the checkbox checked, as you have done, and then also your Logbook Pro data file designated. If that doesn't work, send us your apdl_synclog.txt and conduit.txt files via a support ticket and we'll review the log files. You can find these files in C:\Program Files\palmOne\{Your Palm Username}\APDL.
 
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