Subscription Renewal via App

[minearsm]

Neil, I'm trying to buy the 30 day LBPm subscription through the App. It keeps saying I am entering the incorrect iTunes PW. I have tried it multiple times and even logged out of the App Store and back in to verify I have the correct PW.

Any ideas?

 

[Neal Culiner]

Sean,

This is not controlled by us in any way, this is your device connecting to the iTunes Store. On your device go to Settings / iTunes & App Store. Tap your Apple ID at the top, try logging out and back in again.

You can also purchase subscriptions at Logbook Pro Mobile

 

[minearsm]

OK, I did that and it seemed to reset the system. Now, when I go in and select the 30 day subscription if comes up with an "Order Failed" and to contact you via e-mail.

I went to the web site, but your website doesn't offer a 30 day subscription like the app does.

 

[Neal Culiner]

Order failed again would be between you and Apple. You may want to review your iTunes account info which is more easily done from within iTunes vs. the device I believe. The NC Software site only offers 1 and 2 year options at this time. Maybe your iTunes account needs updated credit card info?

 

[minearsm]

Ya, earlier I switched credit cards to see if that would work.

Puzzling!

 

[minearsm]

I tried again this am and still nothing would work. So I logged into my iPad and i was able to purchase a one month subscription with no problems. I'm not sure why it would work on the iPad, but not the iPhone.

 

[Neal Culiner]

It doesn't surprise me, the in-app purchase system in iOS can be flaky at times. Glad you figured out an alternate way and as always, appreciate your business.