Trying to reinstall LBP


New member
Mar 14, 2007
I am trying to reinstall Logbookk Pro after a hard drive crash/new hard drive installation. I have records of my user name and Key but, my email address has changed since my original purchase and I don't recall what it was. When I try to "Activate" Logbook Pro, it asks for my name, Unlock Code, and e-mail address. I tried entering all with my current email address and get a Logbook Pro error message... Run-time error '9': Subscript out of range. It will open in the "Evaluation mode" but not but I can not activate. I am guessing this is do to the e-mail address being wrong.

How do I find out what my old address was or get around this?

Thanks in advance for your time and assistance.

Update, I realized that I had input my unlock code without any dashes. Put the dashes in and now it says that my code is not correct and to make sure that I typed my e-mail and code correctly. So, I am pretty sure that the email address is the problem. Is there any was that nc-software can tell me what my e-mail address was at the time of purchase if I can provide them with my name and Unlock Code?

thanks again
Hello Hunter,

We cannot assist with registration issues on a public forum. Please see the details below to assist you. If you require further assistance, please submit a support ticket.

For assistance retrieving prior registration information, please consult our "Lost Unlock Code" section of our policies for resources to assist you:

If you placed your order prior to September 12, 2005 please try our Registration Recall Center at

If you placed your order AFTER September 12, 2005, you can login to our online store at to click on invoices of prior orders which contain your registration codes.

If you ordered APDL prior to June 1, 2005 or purchased from Sporty's Pilot Shop, or you are unable to use the resources listed above for assistance, you'll need to purchase our $15 registration rekey service from the URL below and we'll manually find your orders and regenerate your license information. Proof of purchase, credit card statements, etc. may be required to complete this process.

Let me know if I can be of any further assistance.