stutenenbaum@att.net
New member
- Joined
- Mar 15, 2004
- Messages
- 4
I believe the Installshield Update Manager may be the root cause of the following problem but I have not had the time to analyze it further.Perhaps you already know what the root cause is.</o>
</o>
I have both the Logbook Pro and AVCataloger products, latest versions. Some time ago I noticed that each program was slow to start on occasion. Eventually I noticed that either product was in fact running but no application screen was available and a subsequent attempt to start would generate a message that the application was already running.Looking at the task manager, I could see the task/process (either or both products) running. Attempts to maximize from the Task Bar fails to maximize the application.</o>
</o>
Eventually, I reviewed the WindowsXP Event log and noticed two events: 1001 and 1004. A little research and I found that these events are created when the Windows MsiInstaller attempts to reload a missing component/feature. Why were these messages appearing suddenly? With WindowsXP SP2 (installed recently), the Installer was updated.</o>
</o>
I then noticed that the Installshield Update Manager could not connect to the Internet. It did work at one point and I have not been able to get it to connect, probably since SP2. I have disabled the firewall (Symantec) and the antivirus (Symantec) with no improvement. I also uninstalled and reinstalled AVCataloger and Logbook Pro. I eventually renamed the Installshield directories under my user profile and Program Files\Common Files to force the reloading of the update Manager. No change.</o>
</o>
I believe the reason both products are slow to start ON OCCASION is due to the Internet connection being available. If I block the Internet connection, both products start up immediately. I noticed when both products start; agent.exe (Installshield Update Service Agent) is loaded. This would seem a likely suspect. In fact, if the Internet connection is available and either product is started, stopping the agent.exe process leads to the application becoming available. </o>
</o>
<P class=MsoNor
</o>
I have both the Logbook Pro and AVCataloger products, latest versions. Some time ago I noticed that each program was slow to start on occasion. Eventually I noticed that either product was in fact running but no application screen was available and a subsequent attempt to start would generate a message that the application was already running.Looking at the task manager, I could see the task/process (either or both products) running. Attempts to maximize from the Task Bar fails to maximize the application.</o>
</o>
Eventually, I reviewed the WindowsXP Event log and noticed two events: 1001 and 1004. A little research and I found that these events are created when the Windows MsiInstaller attempts to reload a missing component/feature. Why were these messages appearing suddenly? With WindowsXP SP2 (installed recently), the Installer was updated.</o>
</o>
I then noticed that the Installshield Update Manager could not connect to the Internet. It did work at one point and I have not been able to get it to connect, probably since SP2. I have disabled the firewall (Symantec) and the antivirus (Symantec) with no improvement. I also uninstalled and reinstalled AVCataloger and Logbook Pro. I eventually renamed the Installshield directories under my user profile and Program Files\Common Files to force the reloading of the update Manager. No change.</o>
</o>
I believe the reason both products are slow to start ON OCCASION is due to the Internet connection being available. If I block the Internet connection, both products start up immediately. I noticed when both products start; agent.exe (Installshield Update Service Agent) is loaded. This would seem a likely suspect. In fact, if the Internet connection is available and either product is started, stopping the agent.exe process leads to the application becoming available. </o>
</o>
<P class=MsoNor