• We've completed testing of iOS 14. Logbook Pro has no issues observed. APDL's only issue is the Weather Map is crashing. We are working on an update for the crash at this time.

Windows 7 PDA wizard sync issue


New member
Nov 19, 2009
I just upgraded to windows 7. I reinstalled Logbook Pro and ADPL. I am able to sync my PDA with my computer and it shows it was successful. When I try to use the PDA wizard on Logbook Pro I get the following message:
"An error was encountered retrieving Palm device preferences. Please check the username, perform a Hotsync and retry"

The palm username is correct and I have tried another hotsync. All my software is the latest versions since they were fresh installs. Any help would be appreciated.