• We've completed testing of iOS 14. Logbook Pro has no issues observed. APDL's only issue is the Weather Map is crashing. We are working on an update for the crash at this time.

windows installer at program start

JWillbanks

Member
Joined
Sep 9, 2003
Messages
5
Everytime I start Logbook Pro a window installer window comes up. It goes to second window that states "The feature you are trying to use is on a network resource that is unavailable. Click ok to try again, or enter an alternate path to a folder containing the installation package 'SHERMAN.MSI'.

I have to select cancel 2-3 times, then Logbook Pro loads. Then I have to select cancel 2 more times after Logbook Pro has loaded.

I have removed Logbook Pro 4 times from my computer and have re-downloaded the program all 3 possible ways. On the single file download selection it is listed as "lbproNoMsi.exe" when I open the .exe file from my compter.

Any help is appreciated.

John Willbanks
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,644
Location
VA
Hi John,

I replied to your e-mail, did you get it? The file you mention is in no way related to or a part of Logbook Pro. It is most likely another application on your computer that is going into auto-repair when it senses another application installing files to your system. I suggest reviewing the other software on your computer to see what may be conflicting.

 

JWillbanks

Member
Joined
Sep 9, 2003
Messages
5
Thanks for the quick response Neal. Yes, I did get your e-mail. This is the only program that I have this conflict with. When I downloaded the single file it was listed as lbproNoMsi.exe on my computer. Could it be a file that should be on my computer that Logbook Pro uses at the start up phase?
 

jayjay

New member
Joined
Mar 10, 2004
Messages
1
This problem is appearing to be a Dell issue from everything I can find on the internet about it. I am unsure what sherman.msi is, but that file is apparently trapping specific installations of software (VB6.0 is one that comes up a alot) and redirecting a request to sherman.msi (that does not normally exist).
 

JWillbanks

Member
Joined
Sep 9, 2003
Messages
5
I had this similar problem when I first installed Loogbook Pro. I contacted Dell through their customer support site. I sent them the message I was recieving. They then sent a patch for the sherman.msi. I installed the patch and it took care of the problem. It took about 3 days to complete the process for me.
John
 

Angela

New member
Joined
Aug 25, 2004
Messages
1
Hai,
AS U SAID THAT U HAD TO INSTALL A PATCH CAN U PLZ LET ME KNW OR SEND IN THE LINK FOR THE PATCH THATS REQUIRED FOR SHERMAN.MSI ERROR MESSAGE THAT COMES
 
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