Reinstalling

[speedbump]

I have sent 3 tech support tickets regarding a complete reinstall issue here and have not received any replies... Are my requests getting through? I'm missing unlock codes for both LB Pro, and APDL (Palm)...

 

[Neal Culiner]

We have no open tickets, everything has been answered. Have you filled out a support ticket?

If your inquiry is regarding lost unlock codes, please refer to the Lost Unlock Code section of our policies for resources to assist with your inquiry.

 

[speedbump]

We have no open tickets, everything has been answered. Have you filled out a support ticket?

If your inquiry is regarding lost unlock codes, please refer to the Lost Unlock Code section of our policies for resources to assist with your inquiry.

Neal,

I submitted 3 "support tickets" re lost unlock codes for LB Pro and APDL (Palm), so far no response at all... I do have my original email confirmation re purchase of both APDL and LB Pro (Mid 2004 I believe), however I'm missing the new codes which were issued a year ago when you purchased APDL...

I have read your policies section and the pre 2005 query gets no info...

When I get home later this week I can forward you the original info, however my support requests don't seem to be getting through. Suggestions?

BTW I've sent in numerours tickets before re Air Canada Kruze, and Crewsware...

 

[Neal Culiner]

I just tested the system, it appears to be working fine. Try e-mailing direct to support@nc-software.com.

 

[Neal Culiner]

99% chance your tickets did come through and were responded to. You may not have received the response due to spam/junkmail filters. If you want to give me your name, I'll search the responses sent and see if we did respond. I can edit your post and remove your name once I get it.

 

[speedbump]

99% chance your tickets did come through and were responded to. You may not have received the response due to spam/junkmail filters. If you want to give me your name, I'll search the responses sent and see if we did respond. I can edit your post and remove your name once I get it.

I've sent you a direct email to the address above...

 

[Neal Culiner]

Received, responding in a few.

 

[Neal Culiner]

Ian,

I responded, then got another e-mail from you looking as if you did not get my response. Please ensure support@nc-software.com is whitelisted and not being blocked or sent to junkmail type folders.

 

[speedbump]

Ian,

I responded, then got another e-mail from you looking as if you did not get my response. Please ensure support@nc-software.com is whitelisted and not being blocked or sent to junkmail type folders.

I did get your mail (eventually), after I sent the one you are referring to... No its not being blocked here... And it appears that I finally got responses to my tickets... 3 received in the last hour, I sent the 1st ticket last Friday so something is amiss somewhere...

If I can't resurect the two programs from my registration data, I will fax you a copy of the purchase confirmation email from 2004... I bought both programs through Paul's site, and possibly this is why I can't find info as per your pre Sept 2005 retrieval instructions. I trust this would be sufficient info for you to reissue unlock codes if necessary?

 

[Neal Culiner]

The codes are in the e-mail I sent you today.

 

[speedbump]

The codes are in the e-mail I sent you today.

Got em now... Back in business (LB Pro anyway).... codes backed up in 3 places now

Thanks,
Ian