Startup problem, wants me to update software.

[Brandon]

Dear Support,

Whenever I startup the LGP program, it runs through the intial screen fine and then gives me a message saying I need to update the software. A screen shot is posted at the url below and is attached to this post.

http://www.flyingstuff.com/bt/lgpscreen.gif

When I click to update, the program closes and nothing happens. I can't get past that screen now to use the logbook.

Please help.

Brandon

 

[Neal Culiner]

This could be one of three things:

1) The file you are trying to update is READ-ONLY
2) There are data drivers missing on your computer that Logbook Pro requires
3) The data file is corrupt

To solve #1: Right-click the file and choose Properties, make sure READ-ONLY is NOT checked

To solve #2: Go to http://www.microsoft.com/data and download/install MDAC 2.6 SP2 and JET4 (latest version)

Reboot and retry

OR

E-mail support@nc-software.com your backup file (or winzip compressed .LBK file) and an updated data file will be immediately returned to you.

To solve #3: Use a prior backup, or e-mail your file (winzip compressed) to support@nc-software.com and we'll see if we can salvage your data.

 

[Brandon]

Thanks for the quick reply Neil.


I downloaded the MDAC update and it didn't help. I also checked that all the files in the LBP folder are not read-only and neither are any of my data files. So I guess we're to step three. I emailed you the lbk file (zipped) and hope you can help.


I am not sure why this happened since I haven't run any LBP updates. Does LBP automatically download updates? Any info on how to prevent this again would be appreciated.


Thanks,


Brandon