Startup problem, wants me to update software.

Brandon

Well-known member
Joined
Jul 21, 2003
Messages
131
Dear Support,

Whenever I startup the LGP program, it runs through the intial screen fine and then gives me a message saying I need to update the software. A screen shot is posted at the url below and is attached to this post.

http://www.flyingstuff.com/bt/lgpscreen.gif

When I click to update, the program closes and nothing happens. I can't get past that screen now to use the logbook.

Please help.

Brandon
 

Neal Culiner

Founder, President
Staff member
Joined
Nov 14, 2001
Messages
12,574
Location
VA
This could be one of three things:

1) The file you are trying to update is READ-ONLY
2) There are data drivers missing on your computer that Logbook Pro requires
3) The data file is corrupt

To solve #1: Right-click the file and choose Properties, make sure READ-ONLY is NOT checked

To solve #2: Go to http://www.microsoft.com/data and download/install MDAC 2.6 SP2 and JET4 (latest version)

Reboot and retry

OR

E-mail support@nc-software.com your backup file (or winzip compressed .LBK file) and an updated data file will be immediately returned to you.

To solve #3: Use a prior backup, or e-mail your file (winzip compressed) to support@nc-software.com and we'll see if we can salvage your data.

 

Brandon

Well-known member
Joined
Jul 21, 2003
Messages
131
Thanks for the quick reply Neil.


I downloaded the MDAC update and it didn't help. I also checked that all the files in the LBP folder are not read-only and neither are any of my data files. So I guess we're to step three. I emailed you the lbk file (zipped) and hope you can help.


I am not sure why this happened since I haven't run any LBP updates. Does LBP automatically download updates? Any info on how to prevent this again would be appreciated.


Thanks,


Brandon
 
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