active sync lost info after new logbook pro

[wilbrr]

Running active sync 3.8 and it lost all sync info. no partnerships other than guest after installing logbook pro 1.10. Unistalled apdl single sync . Have tried to reinstall active sync no luck.????????

 

[wilbrr]

Had to completely uninstall and reinstall active sync to renew my partnership. Don't know if apdl single sync wiped my partnership info or if logbook pro did. Once I reinstalled had to build a new partnership. However when I unistalled activesync I told it to not delete the files. So i didn't lose anything.

 

[Neal Culiner]

Hello,

Glad to hear all is better now. Our software installs/uninstalls do not interact with ActiveSync, not sure how that happened, but glad it is resolved.

 

[ZORO]

Hello,

Glad to hear all is better now. Our software installs/uninstalls do not interact with ActiveSync, not sure how that happened, but glad it is resolved.

Hi Neal,

After not using Logbook pro for a year, I decided to go ahead and update my software to 1.9.9. I see what you say about there being no interaction, but I beg to differ. I'm have exactly the same experience as above after my update. After the update I docked my PocketPC to sync and there were no partnerships except guest. I don't know where the fault lies exactly, but I suspect it's definately the update. BTW, I dock the PPC with the desktop and a labtop, but only have LBP on the Desktop. The laptop still syncs fine without any issues so the only x factor was the upgrade of LBP on the desktop. I'll try what wilbrr did and hope that fixes the problem.

Kunle

 

[Neal Culiner]

Kunle,

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